Welcome to the CX Pod Europe from TTEC – your essential customer experience podcast providing thought leadership and executive insight on the latest customer and industry issues.
Tune in to this podcast for regular discussions and interviews with the brightest and best in CX. Listen, learn and gain your competitive edge.
The Next Normal - Part 2: Building Back Better Customer RelationshipsOctober 6, 2021
Part 2 of our preview to our events in October and November in partnership with Intelligent Sourcing magazine, sees TTEC welcome Professor Moira Clark, Director of The Henley Centre for Customer Management to chat with our host Mark Hillary. As a preview to the dinner events, Moira outlined some of the ideas she has been researching around building back better for ‘The Next Normal’ as the pandemic begins to ease.
Host: Mark Hillary – CX Analyst & Author.
Invitees: Moira Clark, Director of The Henley Centre for Customer Management.
Production/ Sound Engineer: Alex Diaz - th3cult.co.uk
Want more thought leadership and executive insight on the latest customer and CX industry issues? Check out all other CX Pod Europe podcasts here: www.ttec.com/emea/cxpod.
Interested in registering for one of our exclusive dinner events on 14th Oct or 25th Nov? RSVP to Jon Yarlett, Jon@purplecowmedia.net at Intelligent Sourcing Magazine.