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Welcome to the CX Pod Europe from TTEC – your essential customer experience podcast providing thought leadership and executive insight on the latest customer and industry issues.

Tune in to this podcast for regular discussions and interviews with the brightest and best in CX. Listen, learn and gain your competitive edge.

The Future of Strategic Sourcing and its Impact on Customer Experience

November 12, 2021

TTEC’s newest episode of the CX Pod Europe puts one of our industry partners, The Global Sourcing Association (GSA), under the spotlight as they celebrate their 35th anniversary. Formerly the National Outsourcing Association (NOA), they rebranded in 2016 and continue to be an industry association and professional body for strategic sourcing. Kerry touches on the imminent anniversary and the impact COVID has had on the CX and sourcing industry!

Host: Mark Hillary – CX Analyst & Author.
Invitees: Kerry Hallard, CEO at The Global Sourcing Association (GSA).
Production/ Sound Engineer: Alex Diaz - th3cult.co.uk

Want more thought leadership and executive insight on the latest customer and CX industry issues? Check out all other CX Pod Europe podcasts here: www.ttec.com/emea/cxpod.