CRM and Systems
It's all about (customer) relationships.
Integrate and connect everything you
know about your customers.
Gain a true 360-degree view of your customer relationships
The development of a seamlessly integrated contact center and customer relationship management (CRM) solution alleviates the pain points of multiple screens, disparate applications, and disconnected experiences.
Improve your KPIs
Employee productivity, operational efficiency, and customer satisfaction are improved when CRM and other systems are integrated fully into a company's contact center.
90 days to a modern, fully integrated CRM solutionREAD THE CASE STUDY
Consistency is key
for great CX
Our CRM solutions integrate data from every channel to give brands a complete picture of their customer relationships, making every interaction a continuation from the last and providing customers with consistency across all channels.
96% member retention rate maintained through mergerREAD THE CASE STUDY
Empower your associates
Providing full access to all relevant data, our CRM solutions empower and enable associates with all of the information they need to deliver exceptional customer experiences.
86% reduction of basic inquiries handles by associatesREAD THE CASE STUDY
Top 3 trends for elevating
CX with automation in 2023
The power of AI and intelligent automation is undeniable – if brands know how to harness it. As automation tools continue to evolve, so must the way we think about them. In this report, learn which trends are shaping the future of automation and how to make the human-automation partnership as powerful as possible.Get the Strategy Guide
CX at scale? Stay connected to your customers with
our Contact Center Technology