Top Customer ServiceAI and Automation Trends for 2021
Technological advances in robotic process automation (RPA), Artificial Intelligence (AI) and machine learning (ML) for both customer and employee interactions are changing the face of customer service. As the nature of work changes, learn how to evolve human labour alongside digital transformation to improve customer care productivity and experience quality.
2021 automation trends: transform customer andemployee experiences with AI-powered optimisation
With the digitisation of contact centre operations, the status quo is being upended. Technological advances in robotic process automation (RPA), AI, and machine learning (ML) for both customer and employee interactions are literally changing the face of customer care.
Download the trends report to:
- Learn how automation is being used in the contact centre environment
- Examine why it’s important to utilise automated systems to combine the best that human agents and technology offers
- Discover new ways to apply real time customer support automation technology for CX and EX optimisation
Transform the learning experience
with AI and machine learning
Training new staff, upskilling teams in new products or supporting seasonal ramps can cost organisations hundreds of thousands per year in resource costs, and still deliver a subpar customer experience. Our proprietary award-winning RealPlay™ Learning Solution leverages the latest Artificial Intelligence (AI), voice recognition, machine learning technology, responsive game development and data visualisation to simulate the same real-world customer scenarios associates experience before they take live calls from real customers.