EMEA Search Results for
"digital transformation"
A leading operator in the EMEA region lost 50 percent of its market share within four years of being awarded a new GSM license. Without a solid foundation to support data driven decisions, the company was unable to respond effectively to the...
Over the years I have followed the development of Artificial Intelligence (AI) with some interest. Back when I was actually developing software myself it was quite a scientific interest - what will be possible and when? Now it sometimes feels more...
Happy customers are the cornerstone of a successful brand, but what does it really take to get them? With so many factors affecting customer interactions it can be hard to know where to focus your time and resources. Customer experience (CX) has...
GROWTH SERVICES STRATEGY GUIDE Jump-start revenue and engagement with sales chat 5 keys to driving conversions through digital’s fastest-growing channel Chat is the fastest-growing digital channel and its popularity shows no signs of...
You can have both with CX Optimised Outsourced customer experience and technology solutions that delight your customers while lowering your costs. REQUEST A DEMO CX Optimised Outsourced customer experience and technology solutions that delight...
The automotive sector is undergoing change at a pace that is faster than the industry has ever seen. The UK government has announced that the sector must go fully electric from 2030, which seems extremely ambitious when internal combustion engines...
We’ve all made it through a tough year, and some of the year’s unique challenges will help to shape a more meaningful future. 2020 was more than recognising the new-normal; it was time to reimagine interactions with family, friends and...
2024 is here and many automotive brands are thinking about ways to improve customer experience (CX) in 2024.There’s no shortage of competition in the automotive industry and, to truly stand out from other brands and win over customers, you...
Work smarter, better, and faster with our WFO Software As customer demands rise, meeting these demands and improving the customer experience needs to be balanced with managing employees and operational costs effectively. Our Workforce...
Strategy Guide CX Best Practices for the COVID-19 Vaccine Rollout In the rush to get the Coronavirus vaccine out, don’t forget the customer experience. The logistical challenges for pharmaceutical companies, government agencies, healthcare...
This was originally posted as an article in the Customer Strategist Journal. To read the latest issue click here. With marketing expenses and the cost of the onboarding process, acquiring new customers is costly. As a result, while it is important...
STRATEGY GUIDE Ease nervous banking customers with rock-solid customer support 3 CX best practices to optimize contact centre operations amidst uncertainty and change 2023 is a pivotal year for the banking industry. Inflation is still too...
Sales Outsourcing White Paper | 10-min read 11 Ways to Transform Your Business with Inside Sales Outsourcing Trends and best practices for outsourcing sales These days, sales is a team sport. There are unique skills needed for each part of the...
RETAIL CX Optimised Outsourced customer experience and technology solutions that delight your customers while lowering your costs. REQUEST A DEMO The need to raise your retail experience is never-ending. Are you optimised? In retail, you need to...
White Paper | 8-min read The Ultimate Business Case for Messaging Consumers want to use messaging, CX leaders understand the many benefits, but only a handful of brands offer it. What gives? Messaging helps you create better customer experiences,...
What is Intelligent Routing? Intelligent Routing (or Skills-based Routing), is a technology contact centres use to gather customer inquiries through voice, digital, or social channels, and then applies rules to route it to the agent best fit to...
HIGH TECH The future of tech is with TTEC Cutting-edge CX connecting people and digital CONTACT US Stay innovative without sacrificing customer experience In the fast-changing technology industry, brands must be agile enough to adapt quickly...
Contact Centre Technology Every channel In sync All the time Omnichannel technology that delivers personal CX at scale. REQUEST A DEMO Omnichannel optimisation Your customers expect to seamlessly move from one channel to the next without having to...
Exceed your business targets. Improve your CX. Save on your total cost to serve. With the right balance of people, processes, data, and technology, it is possible to unlock operational efficiencies and savings while still...
All-in-one, cloud-based omnichannel platform Today's innovative businesses are disrupting the market and challenging traditional business and service models. They are progressive, rapidly growing and need a technology partner that can...