CX Optimised
Outsourced customer experience and
technology solutions that delight your
customers while lowering your costs.
The need to raise your retail experience is never-ending. Are you optimised?
In retail, you need to be everywhere, stay on top of every trend, and delight every customer. Raising your game is exhausting and it never stops. You need a partner who gets the industry and can optimise your brand. Our integrated customer experience solutions and consultative-partner approach will help you grow your bottom line, attract new customers, and build long-term loyalty. We help leading retail companies elevate their game.
The building blocks
of CX Optimised
TTEC’s proven outsourcing solutions provide
retail companies a solid foundation for growth.
Optimise your cost basis by outsourcing parts of your business such as care, inside sales and back office.
Whether you need help operating business as usual or managing a seasonal surge, we combine the people, processes, and platforms to optimise your contact centre.
Results
Optimise your outsourcing strategy by exploring alternatives to in-house and onshore delivery.
Regardless of what language your customers' speak, we'll find a solution that matches your needs with our talent. For both synchronous and asynchronous interactions, near shore solutions deliver great value to you and your customers.
Results
Do more with less by empowering customer self-service and augmenting the agent experience.
Customers and associates want the same things: speed and convenience. Intelligent automation speeds up simple tasks so there is time to tackle the most complex ones.
Results
Improve inefficient processes with managed services for WFM, WFO, QA/QM and Knowledge Management.
No need to operate with inefficient CX processes on your own when we've optimised ours with 40 years of experience.
Results
Increase employee engagement, decrease turnover and overhead costs with proven work from home models.
Our work@home platform provides all of the technology, training, coaching and engagement programs required to delivery happy employees and happy customers.
Results
Decrease handle time, reduce cost to serve and improve CX with digital channels.
When you understand what your customer wants to accomplish, it’s easy to automate simple tasks and provide trained associates to manage more complex interactions.
Results
Proactive and insight-driven customer support
A hyper-growth food delivery company wanted to provide consumers, delivery staff, and merchants with real-time support through multiple channels such as email, voice, and chat. The client quickly recognised the quality of our support and referred to us as the “gold standard” of their customer support teams.
READ THE CASE STUDY
Contact centre optimisation yields €3 million savings
With agile proactive support, TTEC enabled a unicorn fintech company to maintain a high level of customer support through the pandemic, launch new fraud screening services to protect customers, and much more.
READ THE CASE STUDYand trust and safety solutions through our CX BPO and technology services.
6 Reasons to consider
nearshoring now
There are so many benefits nearshoring can bring – is your brand ready to take advantage of them? A growing list of countries offer highly skilled labor at a lower cost than onshore options. If you’re looking deliver seamless CX, overcome the challen ges of a tight labor market, and cut costs along the way, it’s time to consider nearshoring.
Get the Strategy GuideLatest contact centre and call centre outsourcing Resources
