Digital Transformation Powered by RPA/RDA
More than 200 customer-related automated processes lower a telecom’s cost to serve.
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TTEC Digital
The CX expertise and technology you need to deliver seamless customer and associate experiences
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A delivery company ensures it’s future-ready
TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers.
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Transforming Self-Service From a Pain Point into an Effortless Experience
A telecommunications and digital services company streamlined its knowledge base content into a valuable resource for both customers and employees.
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Digital transformation vs. business transformation: Both are critical to brands’ success
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TTEC EMEA Win 2 Customer Centricity Awards as they are recognised for Best Employee Engagement and Best Contact Centre at the World Series 2021
Customer Experience expert scoops leading global awards for delivering holistic experiences enabling digital transformations.
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Digital strategy vs. digital transformation: 3 ways to make both work for your brand
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Coronavirus Halted “Digital Transformation” Projects. That’s a Good Thing.
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Europe’s Rocky Path to Digital Transformation: What to Expect Next
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Digital Outsourcing
Digital Outsourcing is the practice of working with a third-party expert to implement and operate digital products and services.
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Omnichannel transformation
TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale.
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Deliver faster and better citizen and customer experiences - 3 Stories of Digital Transformation
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