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EMEA Search Results

  • A woman checking her phone
    April 16, 2024 Case Study Communications

    Digital Transformation Powered by RPA/RDA

    More than 200 customer-related automated processes lower a telecom’s cost to serve.

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  • Digital pattern
    July 3, 2024 Service

    TTEC Digital

    The CX expertise and technology you need to deliver seamless customer and associate experiences

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  • Receiving a package
    April 15, 2024 Case Study Travel and Hospitality

    A delivery company ensures it’s future-ready

    TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers.

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  • Working from home
    April 16, 2024 Case Study Communications

    Transforming Self-Service From a Pain Point into an Effortless Experience

    A telecommunications and digital services company streamlined its knowledge base content into a valuable resource for both customers and employees.

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  • Digital transformation
    January 12, 2022 Blog

    Digital transformation vs. business transformation: Both are critical to brands’ success

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  • TTEC Press Release
    June 13, 2024 Press Release

    TTEC EMEA Win 2 Customer Centricity Awards as they are recognised for Best Employee Engagement and Best Contact Centre at the World Series 2021

    Customer Experience expert scoops leading global awards for delivering holistic experiences enabling digital transformations.

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  • A man seriously looking at his laptop
    May 11, 2022 Blog

    Digital strategy vs. digital transformation: 3 ways to make both work for your brand

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  • A computer hub
    May 6, 2022 Blog

    Coronavirus Halted “Digital Transformation” Projects. That’s a Good Thing.

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  • A man in the middle of a busy street
    September 18, 2020 Blog

    Europe’s Rocky Path to Digital Transformation: What to Expect Next

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  • Generic Blue Masthead Mobile Size
    July 31, 2024 Glossary Term

    Digital Outsourcing

    Digital Outsourcing is the practice of working with a third-party expert to implement and operate digital products and services.

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  • Omnichannel transformation
    February 25, 2025 Case Study Retail and eCommerce

    Omnichannel transformation

    TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale.

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  • Deliver faster and better citizen and customer experiences - 3 Stories of Digital Transformation
    January 28, 2021 Blog

    Deliver faster and better citizen and customer experiences - 3 Stories of Digital Transformation

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