Ease nervous banking customers with rock-solid customer support
3 CX best practices to optimize contact centre
operations amidst uncertainty and change
2023 is a pivotal year for the banking industry. Inflation is still too high, bank failures are making headlines, and consumer debt is back on the rise. At the same time, changes to banking regulations are impacting revenue forecasts, digital transformation is falling behind, and banks need to do more with less while they serve anxious customers and manage overall uncertainty. While the challenges are complex, there are solutions to be found, starting with customer-facing operations.
Read this strategy guide for 3 best practices to provide a solid CX foundation:
- Proactive outreach to assure customers and prevent late fees
- Shift to AI/digital channels when it makes sense
- Flex staffing with expert, empathetic support