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Adapt Now

Grow your business performance in any economic environment with TTEC's proven CX solutions

Adapt Now

Improve your business performance in any
economic environment with our proven
solutions and cost savings guarantee*

CHAT WITH US

 
 

Exceed your business targets.

Improve your CX.

Save on your total cost to serve.

With the right balance of people, processes, data, and technology, it is possible to unlock operational efficiencies and savings while still providing amazing customer experiences. With 40 years of experience helping complex multinational giants and agile digital start-ups, we know how to balance operational efficiency with the value of a trained, empathetic human on the other side. We're so confident that we can help, we are offering a cost savings guarantee.

Download Adapt Now Data Sheet

 

TTEC's proven solutions are guaranteed to provide a solid
foundation of efficiency and growth for brands.

Pull one or more of these 6 levers
to drive quick results.

Optimise your cost basis by outsourcing parts of your business such as care, inside sales and back office.

Whether you need help operating business as usual or managing a seasonal surge, we combine the people, processes, and platforms to optimise your contact centre.

Outsourcing results

Optimise your outsourcing strategy by exploring alternatives to in-house and onshore delivery.

Regardless of what language your customers' speak, we'll find a solution that matches your needs with our talent. For both synchronous and asynchronous interactions, near shore solutions deliver great value to you and your customers.

Nearshore and offshore results

Do more with less by empowering customer self-service and augmenting the agent experience.

Customers and associates want the same thing. Speed and Convenience. Intelligent automation speeds up simple tasks so there is time and energy to tackle the most complex ones.

Intelligent automation results

Improve inefficient processes with managed services for WFM, WFO, QA/QM and Knowledge Management.

No need to operate with inefficient CX processes on your own when we've optimised ours with 40 years of experience. Let us help you uplevel your CX with our best practices.

Process optimisation results

Increase employee engagement, decrease turnover and overhead costs with proven work from home models.

Our work@home platform provides all of the technology, training, coaching and engagement programs required to delivery happy employees and happy customers.

Virtual at-home workforce results

Decrease handle time, reduce cost to serve and improve CX by leveraging non-voice channels.

When you understand what your customer wants to accomplish, it’s easy to automate simple tasks and provide trained associates to manage more complex interactions. Non-voice channels enable you to provide the right balance.

Digital channels results

The ROI of CX Outsourcing

4 ways to drive growth and stability working with an expert partner.

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Industry solutions to help brands thrive.

Your industry has problems. We have answers. Select your focus area below to see the specific recommendations for your industry.

All Industries

Turn economic uncertainty into opportunity by driving digital engagement to enable operational efficiencies and cost savings.

The ROI of CX outsourcing
Tips & Takeaways

The ROI of CX outsourcing

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Steer through industry headwinds
Data sheet

Steer through industry headwinds

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3 ways to (finally) realize AI's full potential
Blog

3 ways to (finally) realize AI's full potential

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BFSI Banking

Banks and other financial services firms are looking to balance increased operational efficiencies, lower costs, and exemplary customer experiences that build brand loyalty over the long term.

BFSI Insurance

The insurance industry is adapting to changing customer and employee expectations and a shift to digital-first experiences for both customers and employees.

Economic headwinds on the horizon
Data sheet

Economic headwinds on the horizon

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Master the effortless insurance experience
Data Sheet

Master the effortless insurance experience

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Steer through industry headwinds
Data sheet

Steer through industry headwinds

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Comms, Media, Entertainment

Communications and media companies (C&M) have begun positioning themselves for enhanced business performance while adapting to changing consumer spending habits.

Economic headwinds on the horizon
Data sheet

Economic headwinds on the horizon

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Expert offshore sales support boosts Net Promoter Score by 110%
Case Study

Expert offshore sales support boosts Net Promoter Score by 110%

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3 ways to (finally) realize AI's full potential
Blog

3 ways to (finally) realize AI's full potential

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High-tech

Scale your customer experience with a mix of technology innovation and human empathy.

Steer through industry headwinds
Data sheet

Steer through industry headwinds

LEARN MORE
A strategic solution to growing backlog saves company millions
Case Study

A strategic solution to growing backlog saves company millions a year

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3 ways to (finally) realize AI's full potential
Blog

3 ways to (finally) realize AI's full potential

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Growth Services

As the economy shifts, business leaders must continue to exceed customer experience expectations, improve sales efficiency and predictability, and lower operating expenses to maximize profits.

Economic headwinds on the horizon
Data sheet

Economic headwinds on the horizon

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Expert offshore sales support boosts Net Promoter Score by 110%
Client Story

Expert offshore sales support boosts Net Promoter Score by 110%

LEARN MORE
Rev up your revenue with insider secrets
Data sheet

Rev up your revenue with insider secrets

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Retail

Retailers have begun positioning themselves for a prolonged soft economy where consumers pull back on spending. Business leaders must figure out how to increase operational efficiencies and savings while still providing exemplary customer experiences that build brand loyalty over the long term.

Economic headwinds on the horizon
Data sheet

Economic headwinds on the horizon

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5 ways to win the war for retail talent with remote work
Tips & Takeaways

5 ways to win the war for retail talent with remote work

LEARN MORE
5 things retailers should consider when it comes to nearshoring
Blog

5 things retailers should consider when it comes to nearshoring

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Ready to improve your business performance and CX, with guaranteed cost savings?

Every lever you pull will provide incremental cost savings. Learn about TTEC's CX Cost Savings Guarantee today.

LET'S GET STARTED

Cost savings reflected in the case studies are specific to the clients and the services we provide. The actual savings may vary based on specific opportunities, which we would be happy to discuss with you.