Customers want a lot.
We deliver more
The people, processes, and platforms
to optimize your contact center.
Customers want a lot.
We deliver more
The people, processes, and platforms
to optimize your contact center.
We help you keep things running smoothly
We help you manage your front-office and back-office systems through a combination of human and automated solutions. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology and human empathy with proven approaches to keep things running smoothly.
Customer Care
Outsourcing
The facilities, people, processes, and technologies to build value across every interaction.
Back-office support
24/7 asynchronous back-office support to streamline operations and improve employee productivity.
Technology support
Ensure successful implementation and ROI for your technology investments.
Trust and safety
Keep customer data secure and your digital properties safe and uncompromised.
Proactive Outreach
Proactively engage customers with outbound services to improve relationships and your bottom line.
Impact Strategy & Sourcing
Deliver exceptional customer experiences while making a measurable impact on developing communities all over the world.
The multilingual, multichannel solutions that transformed an e-commerce retailer's online support
TTEC transformed an online retailer's customer service with a sophisticated multichannel and multilingual strategy.
How TTEC ramped up recruiting, training, and tech to elevate customer service
A wellness brand elevates its omnichannel member experience with a nimble and expert support staff.
Optimise CX with a tech support partner that checks these 3 boxes
Delivering fast, seamless tech support is a must. Nothing irritates customers more than technical difficulties, so when they have to contact tech support they’re often already frustrated. In these moments, focusing just on the technology isn’t enough. Your tech support operation needs a strong focus on customer experience (CX), too, to ensure your support is empathetic and proactive.
Optimise CX with a tech support partner that checks these 3 boxes
Delivering fast, seamless tech support is a must. Nothing irritates customers more than technical difficulties, so when they have to contact tech support they’re often already frustrated. In these moments, focusing just on the technology isn’t enough. Your tech support operation needs a strong focus on customer experience (CX), too, to ensure your support is empathetic and proactive.
Read the Checklist
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Optimise CX with a tech support partner that checks these 3 boxes
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