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TTEC Blog

A roles-based AI approach helps CX associates and leaders bring their A Game

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  • The Real Cost of Customer Experience
    June 1, 2010 Blog

    The Real Cost of Customer Experience

    Offering an outstanding end-to-end customer experience—including everything from marketing to packaging to product design to support to cross-sales—takes work, and investment. But the investment is worthwhile.

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  • Loyalty Program Strategy: 5 Best Practices to align with your Business Strategy
    September 1, 2009 Blog

    Loyalty Program Strategy: 5 Best Practices to align with your Business Strategy

    Implement these five best practices to optimize your loyalty program strategy to better match your overall business strategy and to increase customer retention

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