TTEC Blog

Four Attributes of a Frictionless Customer Experience

What Customers Expect in the Telecommunications Industry

What Customers Expect in the Automotive Industry

Three Ways to Use Customer Data to Drive Marketing Relevance

Scoring with Customer Experience Customization

The Building Blocks of a Dynamic Contact Center

The Building Blocks of a Dynamic Contact Center

The Six Building Blocks of Customer Trust

Customers' trust in the companies they do business with is based on a combination of perceived good intention and proven competence.

The Future Impact of Social Media

As social media use continues to surge, so must companies’ adoption of intelligent enterprise social practices. Here, four industry insiders predict the social media trends that will most impact organizations in 2012.

Customer Experience Management Strategy and Best Practices

Profitable business performance is not a one-time activity. It is an ongoing evolution that requires rich, cross-channel customer intelligence.

A Segmentation Framework That Works

Using multidimensional segmentation, companies can better target their customers by developing and maintaining a detailed understanding of their behaviors, needs, and value.

Customer Churn Prevention: 3 Best Practices to Retain Customers

Customer retention is critical for brand success. These strategies to prevent customer churn will help decrease costs, increase profitability, and improve customer loyalty and lifetime value