EMEA Search Results for
"digital transformation"
Flexible solutions to find and win more customers Cut through the clutter to find customers who are eager to buy. Customer Acquisition as a Service (CAaaS) is a simple, scalable solution that gives you the tools and expertise you...
European Contact Centre & Customer Service Awards: Gold for the Most Effective Application of Technology Learn More >> European Contact Centre & Customer Service Awards: Gold for Most Effective Learning & Development Programme...
WHITE PAPER | 10-MIN READ The Next Normal: Building Back Better Customer Relationships How can companies refocus and build back better customer relationships in the postpandemic new normal environment? As we emerge from the darkest days of the...
Customer expectations are always changing, and these needs are being met with a wider range of channels and technology than ever before. Now, all of these interactions, touchpoints, events, and transactions are becoming part of a growing Customer...
What is Nearshore Outsourcing? Nearshore Outsourcing is when an organization recruits employees from a neighboring country to complete services. Some of the advantages of nearshore outsourcing can include cost savings, cultural alignment,...
What is Nearshore Outsourcing? Nearshore Outsourcing is when an organization recruits employees from a neighboring country to complete services. Some of the advantages of nearshore outsourcing can include cost savings, cultural alignment,...
The challenge A long-established global computer accessory maker prided itself on developing the latest tech products and serving customers in emerging channels. Yet it needed to improve its tech support service levels globally by employing...
The challenge The objective for a major computer goods manufacturer could not be more clear: It was on the hunt for operational savings. The tricky part was identifying which cost reduction measures will not harm—but in fact, enhance&mdash...
Banking tools and features continue to get more mobile. Is your customer service keeping up to deliver conversational banking that’s personalised, authentic, and digital-first? Watch this webinar and in less than 20 minutes you&rsquo...
Leverage artificial intelligence to accelerate learning Training new staff, upskilling teams in new products, or supporting seasonal ramps typically costs organisations hundreds of thousands of dollars per year in resource costs and yet,...
What is Average Handle Time (AHT)? Average Handle Time or AHT is a metric used in contact centres to measure the average duration of one transaction. It usually starts from the customer beginning the interaction and covers hold time, talk time,...
Sales and Revenue Growth Solutions for the entire customer lifecycle Our customer acquisition services, powered by advanced growth analytics, help you find and engage customers across all channels. Learn how our demand...
Break through the clutter Does your brand stand out from the crowd? To break through the clutter, you need to engage customers with relevant offers delivered through the right channel at the right time. Our demand acquisition solutions span...
TTEC AGILITY Customers last when you put them first GET STARTED Our recipe for "CXuccess" Find customers Make customers happy Keep customers coming back = 60% In program cost savings 36% Increase in productivity 90% Customer...
Advanced sales analytics to optimise business growth Our growth analytics team integrates data from a variety of sources, rapidly visualising the information for key insights and predicting what will happen next. By uncovering data insights...
First Quarter 2022 Revenue was $588.7 Million Operating Income was $48.3 Million or 8.2 Percent of Revenue Non-GAAP $67.2 Million or 11.4 Percent of Revenue Net Income was $33.4 Million ($51.0 Million Non-GAAP) Adjusted EBITDA was $85.5 Million or...
Full Year 2021 Revenue was $2.273 Billion, up 16.6 Percent Operating Income was $217.2 Million or 9.6 Percent of Revenue Non-GAAP $286.2 Million or 12.6 Percent of Revenue Net Income was $141.0 Million ($218.9 Million Non-GAAP) Adjusted EBITDA was...