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Customer Acquisition as a Service

Insight-based and outcome-driven

We help you find, acquire, and engage customers across all channels.

Kickstart your Customer Acquisition

 
 

Sales and Revenue Growth Solutions for the entire customer lifecycle

"TTEC is a fantastic partner helping drive new incremental revenue, exceed our customers' expectations, drive innovation, represent our brand and maximise profitability."
-VP Sales, TTEC Customer
 
 
  • Demand and Acquisition
  • Growth and Expansion
  • Retention and Loyalty

Our Demand & Acquisition solutions optimise buying journeys to acquire and engage more new customers, leverage technology and analytics to deliver simple and personal buying experiences and help optimise and align your digital marketing to increase the quantity and quality of digital leads at lower acquisition costs.

B2B/B2C Campaign Management + Optimisation

Collaborate and design the optimal engagement strategy with the right campaigns and advanced analytics to measure and drive targeted prospects, build trusted relationships, and ultimately, achieve your sales goals.

Search to Sales

Connect the on-line and off-line journey and enter the conversation at the relevant time with the right messaging.

New Customer Acquisition

Acquire new customers at a lower cost of acquisition through best practices, analytics and insights.

Our Growth & Expansion solutions are an integrated end-to-end service that leverages technology and a team of specially trained sales professionals to help brands drive new revenue and keep existing customers happy.

Account Management

Manage customer lifecycle stages through advanced analytics and the identification of key events that drive customer success.

Cross-sell & Upsell

Increase the lifetime value and incremental revenue of customers by tailoring offers to complement and enhance their satisfaction.

Service to Sales

Turn your customer service center into strategic revenue driver with proprietary training and technology.

Our Retention & Loyalty solutions foster long-lasting relationships and help brands create memorable experiences in the moments that matter to build customer loyalty with every interaction.

Onboarding & Welcome

Deliver targeted communications when a new contact enters your marketing database, whether through online or offline sales conversion.

Win-back Campaigns

Bring your customers back to you through personalised win-back campaigns & outreach

Churn Reduction

Address at-risk customers and improve customer retention through a data-driven, personalised approach.

Account Management

Manage customer lifecycle stages through the identification of key events that drive customer success.

Loyalty Optimisation

Leverage a proactive, data-driven process to help build loyalty and expand your share of wallet.

 
 
 

A data-driven approach that scales to increase revenue and reduce cost of sales

Using predictive modeling, digital technologies and live channels, our high-impact/low-risk solutions deliver predictable, scalable and profitable outcomes for B2B and B2C brands.
 
Fit
Intent
Engage
Convert
Cost of sales 
Sales velocity 
Sales process best practices
  • Score accounts and leads on best fit
  • Pass leads to sales at the right time
  • Spend time on the most valuable accounts
  • Identify business in-market for specific services
  • Create profile of prospect
  • Behavioural segmentation and predictive modeling
  • Test and measure enriched data
  • Engage in the customer’s channel of choice
  • Align marketing, inside sales and field sales for a cohesive customer journey that drives a lift in results
What success looks like
  • 150% lift in results through advanced analytics
  • 26% rep efficiency gains
  • Growth conversion rates from 3% (cold) to 66%
  • 20% increase in cross-sell/up-sell opportunities
  • $100m in sales referred leads that converted
 

How we deliver

"TTEC analytics teams are rock stars, we’ve had an official day of recognition declared for them and their support"
- VP Marketing, TTEC Customer
 
AI powered recruiting

Utilizing predictive pre-hire assessments and AI enabled testing mixed with video interviews we are able to determine a strong candidate fit across your brand and the candidate's ability to execute & sell.

  • 10% increase in class fill rates
  • 100% increase in applicant-to-interview rate
 
Performance management and gamification

Enhanced tools and analytics enable tailored sales rep training that will set your program up for success.

  • On-Floor circle coaching
  • Variable compensation & reward program
  • Gamification drives performance and provides real time visibility
  • Platinum Club for top performing reps
 
Specialised sales training and coaching

Simulation and AI enhanced new hire training that is custom tailored to each client's specific outcomes and objectives results in:

  • 50% improvement in associate speed-to-performance
  • 33% reduced training time
  • 50% reduction in nesting time
 
Sales driven by analytics

TTEC integrates data from a variety of sources, rapidly visualises the information, analyse it for key insights, predicts what will happen next, and then prescribes the best actions to optimise business results.

 
 
 
 

Start selling more today, make us an extension of your sales team

Partner with TTEC to deliver end-to-end, data driven customer acquisition services.

Contact us