Customers are your best investment
CX optimised at the point of conversation
The insurance landscape
is evolving. Are you?
As insurance leaders grapple with back-office inefficiencies, disjointed systems, and overcomplicated workflows, it can be daunting to try to upgrade systems without upending your business. But with the right mix of people and technology, insurers can deliver personalised experiences and stand apart from the competition.
Proven solutions that improve
customer and employee experience
Eliminate costly trial and error with tools and strategies that empower
employees to deliver better, faster resolutions for customers.
Knowledge enablement
Use AI to put information at your fingertips with speed, accuracy, and context.
LEARN MOREFlexible staffing, happy employees
Reallocating associates within the business during demand fluctuations enabled an insurance firm to retain workers and their institutional knowledge whilst saving on recruitment and hiring costs.
€659K cost savings via Smart Seasonal model
READ THE CASE STUDYData annotation speeds claims processing
A human-driven, data labelling programme bolstered an insurtech’s artificial intelligence capabilities. Our cost-effective offshore team analysed, classified, and tagged medical records, enabling the client’s OCR to process payouts faster.
€1Mreduction staffing cost
READ THE CASE STUDYBuilding superior CX into support
A startup sought expertise to craft a CX strategy to distinguish itself in the market and needed a robust support organization. TTEC developed a broad scope solution encompassing licencing, staffing, performance/coaching, and omnichannel optimization.
300+ licenced associates recruited in 3 weeks
READ THE CASE STUDY
Insurance tailored to
the 2024 consumer
What are the transformational opportunities insurers should embrace to grow their business and keep up with consumer expectations in 2024 and beyond? Discover how some of the most innovative brands in the industry are using AI-enabled CX to take their contact centres to the next level.
Get the White PaperLatest Financial Services and Banking Resources
experience with TTEC Schedule a CX transformation workshop to discover how our
unique, consultive approach can help you achieve your goals