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CX OPTIMIZATION MANAGED SERVICES

Workforce Optimization Services

Extract maximum return from your most valuable asset

Download datasheet

CX OPTIMIZATION MANAGED SERVICES

Workforce Optimization Services

Extract maximum return from your most valuable asset

Download datasheet

Strike the right balance of tools, technology, and human intelligence

Without an optimized contact center workforce, customers get frustrated by inefficiency and brands waste precious time and money. TTEC's Workforce Optimization Services eliminate waste and inefficiency to create a top performing holistic operation.

Strike the right balance of tools, technology, and human intelligence

Without an optimized contact center workforce, customers get frustrated by inefficiency and brands waste precious time and money. TTEC's Workforce Optimization Services eliminate waste and inefficiency to create a top performing holistic operation.

Data-driven precision scheduling

We analyze historical data, call patterns, forecasted volume, and other variables to accurately determine resources and develop schedules that better match capacity and call volume.

$3Msaved with precision scheduling

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Optimized back-office operations

Use the tools and dashboards within TTEC's Optimization Services to track productivity and pinpoint areas to improve staff utilization in the back office.

20%lift in back-office volume

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Flexible models

Schedule and manage the workforce across operations for optimal coverage with flawless planning and execution.

30%Improvement in operational efficiency

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Ready to optimize your workforce?