Innovate to prepare learners for success
Without the right employee training, a customer experience can go downhill, fast. Save time, money, and frustration with personalized learning paths and AI-driven practice simulations to boost associate speed and proficiency.
Innovate to prepare learners for success
Without the right employee training, a customer experience can go downhill, fast. Save time, money, and frustration with personalized learning paths and AI-driven practice simulations to boost associate speed and proficiency.
Real-time coaching and feedback
An AI-powered engine provides asynchronous practice, consistent feedback, and personalized coaching.
270%Jump in quality score achievement
Experiment in the sandbox
Replicas of client system interfaces create a safe and compliant training environment that enables hands-on practice.
58%reduction in attrition
AI mimics real conversations
Learners practice call and chat handling with realistic AI-powered “customers.” Each interaction is scored, providing coaching notes on the learners' successes and areas of opportunity.
20%higher eNPS
Top 3 trends for elevating CX with automation in 2024
Harness the full potential of AI and other tools to deliver next-level experiences
Top 3 trends for elevating CX with automation in 2024
More insights from TTEC
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RealPlay Bot shrinks contact centre attrition
TTEC helped a telecommunications firm overhaul its training curriculum with an AI-powered, demand-based curriculum that kept new hires engaged and quickly honed their skills.
Learn more -
RealPlay Bot closes learning gap, accelerates performance
TTEC helped a major telecommunications firm upgrade and enhance an underperforming training course with artificial intelligence, significantly improving learning effectiveness and efficiency.
Learn more -
Top 3 trends for elevating CX with automation in 2024
Harness the full potential of AI and other tools to deliver next-level experiences
Read the trends report