March 17, 2023 Client Story Outsourced customer support helps gaming company take control of volume surge TTEC associates made quick work of customer complaints and product replacements Media and Entertainment
March 8, 2023 Client Story Online travel platform helps more customers faster with 36% jump in productivity Re-imagined benchmarks and associate training led to significant drop in AHT Travel and Hospitality
March 8, 2023 Client Story Sports betting firm moves fast, wins big with skilled outsourced customer support TTEC launched expert, nearshore, digital support within 45 days across multiple lines of business Media and Entertainment
March 7, 2023 Video What's different about customer experience in gaming TTEC Gaming Media and Entertainment
March 1, 2023 Customer Strategist In Depth How to approach voice channel optimization in a digital-first world Opportunities abound to embrace, evolve, and enhance the voice channel and brighten CX
February 24, 2023 Customer Strategist Perspectives Changing the CX game: TTEC celebrates 40 years of innovation around customers
February 24, 2023 Customer Strategist Proof Points It’s time to embrace wage increases and efficiencies (your customers will thank you for it) A living wage is the new CX differentiator
February 21, 2023 Client Story Robust CX strategy enables healthcare company to roadmap for growth Data is the linchpin of triumphs in customer experience, smart staffing, innovative technology, and operational savings Healthcare Payers
February 13, 2023 Blog 3 trust and safety pitfalls that can spell ‘game over’ for your brand Media and Entertainment
