September 26, 2022 Customer Strategist 8 Ways for CEOs to Rethink Employee Engagement When employees have confidence in their leaders, they are more likely to be engaged in their work and committed to the organization.
September 23, 2022 Customer Strategist 5 Ways to Make Financial Customer Support Smarter and Faster in a New Reality Start reimagining the customer experience. Retail Banking
September 23, 2022 Customer Strategist Industry Insights 5 retail strategies that are here to stay The industry re-evolution begins and ends with ‘effortless’ experiences Retail and eCommerce
September 23, 2022 Customer Strategist In Depth 5 predictions for driving customer experience success in 2022 Innovative CX and EX will be key differentiators.
September 21, 2022 Customer Strategist In Depth 3 ways to turn first-time electric vehicle owners into loyal customers EV sales are surging, capture customer attention with end-to-end support. Automotive
September 21, 2022 Customer Strategist 3 Ways to Create a High-Performing Employee Culture Why your most important customer is your employee.
September 20, 2022 Customer Strategist 11 Ways to Wow Your Contact Center Employees Happy employees equal happy customers.
September 16, 2022 Customer Strategist Perspectives 3 ways to balance wages and costs in the contact center How can firms that operate on razor-thin margins increase wages to attract, hire, and retain workers without breaking the bank? Travel and Hospitality
September 9, 2022 Blog It’s time to rethink your work-from-home approach: Here are 3 reasons why High Tech
August 3, 2022 Blog 5 things retailers should consider when it comes to nearshoring Retail and eCommerce
July 21, 2022 Tips and Takeaways The ROI of CX outsourcing 4 ways to drive growth working with a customer experience outsourcing partner
