February 4, 2022 Blog Avoid these 3 common mistakes when it comes to average handle time vs. average talk time
January 26, 2022 Blog Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution
January 25, 2022 Case Study Healthcare Payers New hire training redesign transforms member experience and saves millions in costs TTEC helped a major regional payer save $1.3M in costs and achieve double-digit CSAT improvements with a redesigned contact center employee training and resources
January 21, 2022 Blog Retail and eCommerce 3 ways retailers are adapting to higher customer expectations
January 14, 2022 Case Study Automotive Omnichannel expansion leads to $13M in sales TTEC guided a major auto brand in expanding its channel offerings and increasing sales without increasing headcount
December 17, 2021 Case Study Media and Entertainment Advanced lead nurturing unlocks millions in the sales pipeline TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads
December 16, 2021 Datasheet Healthcare Revolutionizing Telesales Solutions that drive compliant conversion and optimize your enrollment period
