June 1, 2010 Customer Strategist What If Customer Experience Has No ROI? Bruce Temkin, of the Temkin Group, discusses the three essential issues to consider so customer experience improvements deliver a real return.
June 1, 2010 Customer Strategist Technology Can Help Us Fix the World Economy Three ways governments can use technology to manage markets and reduce risk. Public Sector and Government
April 1, 2010 Customer Strategist The Mathematics of Profitable Marketing Cabela’s uses predictive analytics to formulate a customer interaction strategy that maximizes the spending of each individual customer.
September 1, 2009 Customer Strategist Healthy Employees, Healthy Business A study reveals the correlation between enhancing employee relationships and business outcomes. Healthcare
