December 1, 2010 Customer Strategist Retail Banking The Winning Way to Deliver Superior Service: “Every Customer Every Time” Mark Beausoleil, director of retail sales and service, explains the service strategies that support the achievement of the award.
October 1, 2010 Customer Strategist Communications The Essential Element of Customer Service in Telecommunications Telecoms are offering a wealth of complex products and services. Now they need a customer support strategy that’s equally advanced: segmentation-based service.
June 1, 2010 Customer Strategist What If Customer Experience Has No ROI? Bruce Temkin, of the Temkin Group, discusses the three essential issues to consider so customer experience improvements deliver a real return.
June 1, 2010 Customer Strategist Public Sector and Government Technology Can Help Us Fix the World Economy Three ways governments can use technology to manage markets and reduce risk.
April 1, 2010 Customer Strategist The Mathematics of Profitable Marketing Cabela’s uses predictive analytics to formulate a customer interaction strategy that maximizes the spending of each individual customer.
September 1, 2009 Customer Strategist Healthcare Healthy Employees, Healthy Business A study reveals the correlation between enhancing employee relationships and business outcomes.
