December 7, 2014 Case Study Federal Government 150-year-old utility meets modern communication A major energy company was saddled with old communications systems based at one facility. We designed a new decentralized communications infrastructure
December 7, 2014 Case Study Airlines Airline reduces AHT with quality, not speed With calls handled by more confident and knowledgeable contact center associates, average handle time was reduced by a full minute
December 6, 2014 Case Study Retail and eCommerce Personal attention, no building needed Our client was seeing fluctuations in service volume and was looking for a more scalable approach. With the use of humanify@home, our client was able to reduce staffing requirements by 12% to help save costs
November 29, 2014 Case Study Healthcare A prescription for simplicity An inefficient workflow was costing a pharmacy business thousands in lost revenue, and leading to frustrated physicians and patients. We helped improve the process by focusing on needs of patients
November 24, 2014 Blog Financial Services and Insurance Ten Things to Ask Yourself About Financial Services Customer Experience Technology
November 6, 2014 Blog Financial Services and Insurance Five Benefits of Recruitment Process Outsourcing in Financial Services
October 8, 2014 Customer Strategist Measuring the ROI of Customer Experience Research details how executives connect the customer experience with business value.
October 6, 2014 Customer Strategist Retail Banking Money Talks Omnichannel sales and advisory strategy meets customer preferences to directly drive revenue across banking channels.
October 2, 2014 Customer Strategist The Economics Behind Employee Happiness Happiness is a valuable strategic asset for an organization’s entire ecosystem.
