November 11, 2021 Client Story Accelerated training results with RealSkill learning An online travel agency worked with TTEC to develop a powerful learning program that increased speed to scale while empowering associates to be better informed and confident in delivering excellent customer support Travel and Hospitality
November 9, 2021 Client Story Driving better CX through improved employee training TTEC revamped associate training at a luxury automotive manufacturer to significantly reduce escalated and transferred calls Automotive
November 4, 2021 Blog Want a better post-forbearance strategy? Start with these CX best practices Property and Casualty Insurance
October 29, 2021 Client Story Unified training curriculum exceeds targets TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness Retail and eCommerce
October 28, 2021 On-Demand Webinar How an industry leader transformed their pipeline through a sales incubator program
October 27, 2021 Client Story From messaging underperformer to high achiever TTEC applied its coaching expertise and industry knowledge to transform a large wireless carrier’s underperforming inbound messaging channel into a top-performing sales engine Communications
October 1, 2021 Client Story Agile and rapid support clears massive backlog When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources Car Rental
