October 27, 2021 Case Study Communications From messaging underperformer to high achiever TTEC applied its coaching expertise and industry knowledge to transform a large wireless carrier’s underperforming inbound messaging channel into a top-performing sales engine
October 1, 2021 Case Study Car Rental Agile and rapid support clears massive backlog When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources
September 27, 2021 Case Study Communications RealSkill shrinks contact center attrition TTEC helped a telecommunications firm overhaul its training curriculum with an AI-enhanced, demand-based curriculum that kept new hires engaged and quickly honed their skills
September 3, 2021 Blog Outsourcing vs. managed services: Knowing the difference will save you time and money
August 25, 2021 Blog Retail Banking Banking reimagined: How Citizens Bank plans to stay ahead in a digital landscape
August 19, 2021 Blog We empowered contact center agents to proactively improve CX. Here’s how it’s going.
