April 22, 2021 Case Study Airlines Enhanced knowledgebase enables associates to seamlessly switch to WFH We helped a major airline’s loyalty program avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home
April 16, 2021 Blog Pharmaceutical 3 Critical Strategies for Retail Pharmacies During Vaccine Rollout
April 15, 2021 Case Study Healthcare Payers Eliminate Non-Sales Calls, Drive Enrollments and Savings We helped a major healthcare provider quickly redirect non-sales calls to increase enrollment applications and improve the member experience
March 25, 2021 Case Study Healthcare Providers Fast and experienced vaccine scheduling support TTEC guided a major healthcare provider in quickly scaling and staffing its contact center to deliver urgent vaccine scheduling support
March 17, 2021 Case Study Healthcare Reducing associate effort has outsized impact for GE Healthcare When TTEC noticed a rising associate error rate, it proactively solved the issue, achieving a record-breaking error rate reduction
March 11, 2021 Blog Healthcare Payers Elevate the Member Experience While Saving Millions—Yes It Can Be Done
