November 15, 2021 Client Story A delivery company ensures it’s future-ready TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers Travel and Hospitality
November 12, 2021 Client Story In-depth coaching unleashes sales team performance When a major online advertising provider’s sales team struggled to provide adequate support, TTEC transformed the underperforming team with personalized coaching and proven sales solutions High Tech
November 11, 2021 Client Story Accelerated training results with RealSkill learning An online travel agency worked with TTEC to develop a powerful learning program that increased speed to scale while empowering associates to be better informed and confident in delivering excellent customer support Travel and Hospitality
November 9, 2021 Client Story Driving better CX through improved employee training TTEC revamped associate training at a luxury automotive manufacturer to significantly reduce escalated and transferred calls Automotive
November 4, 2021 Blog Want a better post-forbearance strategy? Start with these CX best practices Property and Casualty Insurance
October 29, 2021 Client Story Unified training curriculum exceeds targets TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness Retail and eCommerce
October 28, 2021 On-Demand Webinar How an industry leader transformed their pipeline through a sales incubator program
October 27, 2021 Client Story From messaging underperformer to high achiever TTEC applied its coaching expertise and industry knowledge to transform a large wireless carrier’s underperforming inbound messaging channel into a top-performing sales engine Communications
