May 26, 2021 Case Study Healthcare Providers Back office support from India exceeds quality targets TTEC partnered with a healthcare service provider to expand its operational footprint in India, increasing efficiency in provider data management and exceeding service standards
May 21, 2021 Blog Public Sector and Government How to Reinvent the Citizen Experience: Turn COVID-19 Quick Fixes into Real Change
May 14, 2021 Case Study Revving Up Inside Sales with Expert Support Our sales incubator and inside sales playbook helped a bulk oil, fuel, and lubricants distributor quickly increase sales revenue
May 12, 2021 Blog Public Sector and Government CX Leaders Share Insights into Transforming the Government Customer Experience
May 7, 2021 Blog Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs
April 30, 2021 Case Study Retail and eCommerce Stronger Together: Transforming Nautilus’ Contact Center We helped the fitness solutions provider increase efficiencies, optimize call escalations, streamline internal communications, increase customer satisfaction, and more
April 22, 2021 Case Study Airlines Enhanced knowledgebase enables associates to seamlessly switch to WFH We helped a major airline’s loyalty program avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home
April 16, 2021 Blog Pharmaceutical 3 Critical Strategies for Retail Pharmacies During Vaccine Rollout
April 15, 2021 Case Study Healthcare Payers Eliminate Non-Sales Calls, Drive Enrollments and Savings We helped a major healthcare provider quickly redirect non-sales calls to increase enrollment applications and improve the member experience
