May 27, 2021 Client Story Digital training transformation sets up retailer for CX success TTEC redesigned a retailer’s training curriculum, enabling the client to train new agents, upskill current agents, provide refresher training, and remain resilient Retail and eCommerce
May 26, 2021 Client Story Back office support from India exceeds quality targets TTEC partnered with a healthcare service provider to expand its operational footprint in India, increasing efficiency in provider data management and exceeding service standards Healthcare Providers
May 21, 2021 Blog How to Reinvent the Citizen Experience: Turn COVID-19 Quick Fixes into Real Change Public Sector and Government
May 14, 2021 Client Story Revving Up Inside Sales with Expert Support Our sales incubator and inside sales playbook helped a bulk oil, fuel, and lubricants distributor quickly increase sales revenue
May 12, 2021 Blog CX Leaders Share Insights into Transforming the Government Customer Experience Public Sector and Government
May 7, 2021 Blog Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs
April 30, 2021 Client Story Stronger Together: Transforming Nautilus’ Contact Center We helped the fitness solutions provider increase efficiencies, optimize call escalations, streamline internal communications, increase customer satisfaction, and more Retail and eCommerce
April 22, 2021 Client Story Enhanced knowledgebase enables associates to seamlessly switch to Remote CX We helped a major airline’s loyalty program avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home Airlines
