January 22, 2021 Case Study Healthcare Swift COVID-19 vaccine support TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks
January 22, 2021 Case Study Retail and eCommerce Human + digital expertise = next-level e-commerce customer support TTEC transformed an online retailer’s customer service with a sophisticated multichannel and multilingual strategy
January 21, 2021 Customer Strategist Where Does Customer Experience Go From Here? An examination of CX for today, tomorrow, and into the future.
January 21, 2021 Customer Strategist Retail and eCommerce Retail CEO Relies on Customer Centricity to Grow in Uncertain Times Sweetwater’s Chuck Surack leans on personalized customer experiences and employee engagement to grow his online music retail presence.
January 21, 2021 Customer Strategist How to Keep Employees Engaged in a Remote Workplace Build camaraderie and improve productivity in a virtual setting.
January 18, 2021 Blog Retail and eCommerce NRF 2021: Trends that Retailers Bet will Outlast the Pandemic
January 7, 2021 Case Study Travel and Hospitality Savvy multilingual customer support translates into happy travelers TTEC quickly mobilized hundreds of multilingual associates, enabling a rapidly growing travel company to provide customer support across multiple languages in no time
January 6, 2021 Case Study Healthcare Fast support at a crucial time of need Virtual contact center associates were quickly mobilized to connect callers with crucial services such as permanent and temporary housing, food delivery for positive COVID-19 members, and more
December 21, 2020 Case Study State and Local Governments Virtual contact center support in record time helps secure $8M in assistance With a rapid contact center deployment, TTEC helped the Charlotte Center for Legal Advocacy assist thousands of low-income families apply for millions in state grant funds
