March 17, 2021 Client Story Reducing associate effort has outsized impact for GE Healthcare When TTEC noticed a rising associate error rate, it proactively solved the issue, achieving a record-breaking error rate reduction Healthcare
March 11, 2021 Blog Elevate the Member Experience While Saving Millions—Yes It Can Be Done Healthcare Payers
January 28, 2021 Client Story Licensed healthcare advocates: Ready on day one TTEC’s innovative coaching model uses AI-enhanced platform and human expertise to ensure associates and team leaders have what they need to immediately start driving conversions Healthcare Payers
January 26, 2021 Customer Strategist Diversity & Inclusion: The ‘Must’ Thing To Do! Current events and social justice move into the workplace, with ROI attached.
January 22, 2021 Client Story Swift COVID-19 vaccine support TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks Healthcare
January 22, 2021 Client Story Human + digital expertise = next-level e-commerce customer support TTEC transformed an online retailer’s customer service with a sophisticated multichannel and multilingual strategy Retail and eCommerce
January 21, 2021 Customer Strategist Where Does Customer Experience Go From Here? An examination of CX for today, tomorrow, and into the future.
