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People, process, and technology strategically orchestrated to meet ever-evolving patient and member expectations

More insights from TTEC

  • Shattering glass
    July 10, 2025 Blog

    AI is shattering communication barriers in the contact center – here’s how

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  • A healthcare professional on a video call
    June 25, 2025 Case Study Healthcare

    Coaching efficacy rockets 94% with AI people empowerment platform

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  • Closeup of a woman's hand checking the price tag on a shirt in a store
    June 24, 2025 Blog Retail and eCommerce

    CX is retailers’ secret weapon in an uncertain economy

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  • Is empathy overrated
    June 10, 2025 Trends Report

    Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age

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  • A woman virtually talking to someone via laptop
    June 8, 2025 Case Study Healthcare

    Robust email automation cuts AHT 10% for Blue Cross and Blue Shield of Minnesota

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  • Woman looking at a paper form and her smartphone
    June 5, 2025 Blog Financial Services and Insurance

    How insurance firms can keep customers close in tumultuous times

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  • Woman looking at a shoe in a shoe store
    June 4, 2025 Blog Retail and eCommerce

    Put CX in your cart: Why outsourcing is a smart buy for retailers

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  • Man and woman sitting in a can speaking to a man who's leaning in the front window.
    May 21, 2025 Blog Automotive

    Navigating uncertainty: Why automotive brands must amplify customer care

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