Contact Center Operations Resources

January 28, 2021 Client Story

Licensed healthcare advocates: Ready on day one

TTEC’s innovative coaching model uses AI-enhanced platform and human expertise to ensure associates and team leaders have what they need to immediately start driving conversions

Healthcare Payers

January 27, 2021 Blog

7 Strategies for Managing Vaccine Call Volume Surges

Healthcare Providers

January 26, 2021 Customer Strategist

Is NPS Enough?

January 26, 2021 Customer Strategist

Diversity & Inclusion: The ‘Must’ Thing To Do!

Current events and social justice move into the workplace, with ROI attached.

January 22, 2021 Client Story

Swift COVID-19 vaccine support

TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks

Healthcare

January 22, 2021 Client Story

Human + digital expertise = next-level e-commerce customer support

TTEC transformed an online retailer’s customer service with a sophisticated multichannel and multilingual strategy

Retail and eCommerce

January 21, 2021 Customer Strategist

Where Does Customer Experience Go From Here?

An examination of CX for today, tomorrow, and into the future.

January 21, 2021 Customer Strategist

Retail CEO Relies on Customer Centricity to Grow in Uncertain Times

Sweetwater’s Chuck Surack leans on personalized customer experiences and employee engagement to grow his online music retail presence.

Retail and eCommerce

January 21, 2021 Customer Strategist

How to Keep Employees Engaged in a Remote Workplace

Build camaraderie and improve productivity in a virtual setting.

January 18, 2021 Blog

NRF 2021: Trends that Retailers Bet will Outlast the Pandemic

Retail and eCommerce

January 7, 2021 Client Story

Savvy multilingual customer support translates into happy travelers

TTEC quickly mobilized hundreds of multilingual associates, enabling a rapidly growing travel company to provide customer support across multiple languages in no time

Travel and Hospitality

January 7, 2021 Blog

Ten Contact Center IVR Best Practices to Improve CX

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