January 26, 2021 Customer Strategist Diversity & Inclusion: The ‘Must’ Thing To Do! Current events and social justice move into the workplace, with ROI attached.
January 22, 2021 Client Story Swift COVID-19 vaccine support TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks Healthcare
January 22, 2021 Client Story Human + digital expertise = next-level e-commerce customer support TTEC transformed an online retailer’s customer service with a sophisticated multichannel and multilingual strategy Retail and eCommerce
January 21, 2021 Customer Strategist Where Does Customer Experience Go From Here? An examination of CX for today, tomorrow, and into the future.
January 21, 2021 Customer Strategist Retail CEO Relies on Customer Centricity to Grow in Uncertain Times Sweetwater’s Chuck Surack leans on personalized customer experiences and employee engagement to grow his online music retail presence. Retail and eCommerce
January 21, 2021 Customer Strategist How to Keep Employees Engaged in a Remote Workplace Build camaraderie and improve productivity in a virtual setting.
January 18, 2021 Blog NRF 2021: Trends that Retailers Bet will Outlast the Pandemic Retail and eCommerce
January 7, 2021 Client Story Savvy multilingual customer support translates into happy travelers TTEC quickly mobilized hundreds of multilingual associates, enabling a rapidly growing travel company to provide customer support across multiple languages in no time Travel and Hospitality
January 6, 2021 Client Story Fast support at a crucial time of need Virtual contact center associates were quickly mobilized to connect callers with crucial services such as permanent and temporary housing, food delivery for positive COVID-19 members, and more Healthcare
