May 7, 2021 Blog Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs
April 30, 2021 Client Story Stronger Together: Transforming Nautilus’ Contact Center We helped the fitness solutions provider increase efficiencies, optimize call escalations, streamline internal communications, increase customer satisfaction, and more Retail and eCommerce
April 22, 2021 Client Story Enhanced knowledgebase enables associates to seamlessly switch to WFH We helped a major airline’s loyalty program avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home Airlines
April 16, 2021 Blog 3 Critical Strategies for Retail Pharmacies During Vaccine Rollout Pharmaceutical
April 15, 2021 Client Story Eliminate Non-Sales Calls, Drive Enrollments and Savings We helped a major healthcare provider quickly redirect non-sales calls to increase enrollment applications and improve the member experience Healthcare Payers
March 25, 2021 Client Story Fast and experienced vaccine scheduling support TTEC guided a major healthcare provider in quickly scaling and staffing its contact center to deliver urgent vaccine scheduling support Healthcare Providers
March 17, 2021 Client Story Reducing associate effort has outsized impact for GE Healthcare When TTEC noticed a rising associate error rate, it proactively solved the issue, achieving a record-breaking error rate reduction Healthcare
March 11, 2021 Blog Elevate the Member Experience While Saving Millions—Yes It Can Be Done Healthcare Payers
