March 25, 2021 Case Study Healthcare Providers Fast and experienced vaccine scheduling support TTEC guided a major healthcare provider in quickly scaling and staffing its contact center to deliver urgent vaccine scheduling support
March 17, 2021 Case Study Healthcare Reducing associate effort has outsized impact for GE Healthcare When TTEC noticed a rising associate error rate, it proactively solved the issue, achieving a record-breaking error rate reduction
March 11, 2021 Blog Healthcare Payers Elevate the Member Experience While Saving Millions—Yes It Can Be Done
January 28, 2021 Case Study Healthcare Payers Licensed healthcare advocates: Ready on day one TTEC’s innovative coaching model uses AI-enhanced platform and human expertise to ensure associates and team leaders have what they need to immediately start driving conversions
January 26, 2021 Customer Strategist Diversity & Inclusion: The ‘Must’ Thing To Do! Current events and social justice move into the workplace, with ROI attached.
