January 21, 2021 Customer Strategist Retail CEO Relies on Customer Centricity to Grow in Uncertain Times Sweetwater’s Chuck Surack leans on personalized customer experiences and employee engagement to grow his online music retail presence. Retail and eCommerce
January 21, 2021 Customer Strategist How to Keep Employees Engaged in a Remote Workplace Build camaraderie and improve productivity in a virtual setting.
January 18, 2021 Blog NRF 2021: Trends that Retailers Bet will Outlast the Pandemic Retail and eCommerce
January 7, 2021 Client Story Savvy multilingual customer support translates into happy travelers TTEC quickly mobilized hundreds of multilingual associates, enabling a rapidly growing travel company to provide customer support across multiple languages in no time Travel and Hospitality
January 6, 2021 Client Story Fast support at a crucial time of need Virtual contact center associates were quickly mobilized to connect callers with crucial services such as permanent and temporary housing, food delivery for positive COVID-19 members, and more Healthcare
December 21, 2020 Client Story Virtual contact center support in record time helps secure $8M in assistance With a rapid contact center deployment, TTEC helped the Charlotte Center for Legal Advocacy assist thousands of low-income families apply for millions in state grant funds State and Local Governments
