September 29, 2022 Customer Strategist Best Western Prepares for an Interconnected Future Senior Manager of Digital Outreach Lonnie Boutté explains why his role has an expiration date, and why he’s OK with that. Travel and Hospitality
September 29, 2022 Customer Strategist Belgacom Performs a Customer Experience Triage Taking quick action to resuscitate its customer service, the Belgium telecommunications company has seen rapid improvement in its 45 key performance indicators. Communications
September 28, 2022 Customer Strategist Banana Republic Prepares for the Future Culture of Retail The retailer arms its global leaders with the skills they need to overcome industry challenges and achieve peak performance. Retail and eCommerce
September 28, 2022 Customer Strategist AT&T Eyes the CX of the Future The telco giant is transforming the way it listens to employees and customers. Communications
September 28, 2022 Customer Strategist Are You Doing All You Can to Engage Your Hourly Workers? The success of any company's customer experience strategy largely depends on hourly workers, who are often the face of the company to customers.
September 28, 2022 Customer Strategist Perspectives Are businesses recognizing the value of living wages in 2021? A progress check of workplace equality with Dr. Amy Glasmeier
September 28, 2022 Client Story Bank fulfills OCC regulatory directive in record time TTEC helped a multinational bank complete an unexpected review of nearly 3M calls Retail Banking
September 26, 2022 Customer Strategist Aetna’s Mindfulness Initiative Leads to Unique Employee Engagement Why employee retention begins with caring. Healthcare
September 26, 2022 Customer Strategist Add Some Mystery to Your Business Take a strategic approach to mystery shopping to apply data analytics and the voice of the customer to everyday business.
September 26, 2022 Customer Strategist Accountability Takes a Back Seat in Successful Leadership The most successful leaders resist convention, according to new TeleTech Consulting research.
