October 6, 2022 Customer Strategist Perspectives How to create an employee experience workers don’t want to leave Investing in employee engagement pays dividends across all aspects of your business
October 6, 2022 Customer Strategist Perspectives How to create a work experience in 2023 that employees don’t want to leave Investing in employee engagement pays dividends across all aspects of your business
October 5, 2022 Customer Strategist Perspectives How to turn your contact center into a CX ‘control hub’ (and why you should) 7 ways to elevate your contact center to improve customer interactions
October 5, 2022 Customer Strategist Industry Insights Thinking about nearshoring? 5 things retailers should consider Retail and eCommerce
October 5, 2022 Customer Strategist Perspectives It’s time to Be REAL about CX leadership TTEC Engage CEO Shelly Swanback talks relevance, empowerment, accountability, and learning
September 30, 2022 Customer Strategist Can You Spot a Toxic Company Culture? Hint: It’s a bad sign if employees don’t speak up.
September 30, 2022 Customer Strategist The Building Blocks for Optimizing Marketing Investments Mastering the five essential elements of marketing optimization will help to improve return on marketing investment and increase long-term customer equity.
September 29, 2022 Customer Strategist Brentwood Associates Leverages Loyalty for Smarter Investments Eric Reiter approaches investment in a nontraditional way—by seeking out companies with great reputations and steadfast customer loyalty. Financial Services and Insurance
September 29, 2022 Customer Strategist Break Down the Contact Center Wall Four reasons consumer banking profits from a flexible contact center model. Retail Banking
September 29, 2022 Customer Strategist Strategy Speaks Beyond frictionless: Re-humanizing your customer experience
