April 11, 2023 Glossary Term Associate Assist TTEC's AI-enabled solution for associates that uses speech analytics, historical data, and workflow triggers to automatically serve up next best actions and knowledge base information in real time while they help customers.
April 10, 2023 Case Study Retail and eCommerce Back-office streamlining speeds up retailer’s hiring process By deflecting email inquiries, TTEC cut resolution time by 40%
April 10, 2023 Strategy Guide Financial Services and Insurance Ease nervous banking customers with rock-solid customer support 3 CX best practices to optimize contact center operations amidst uncertainty and change
April 7, 2023 Customer Strategist Industry Insights Public Sector and Government A 4-step guide to federal government CX improvements How to meet PMA mandates and improve customer satisfaction across agencies
April 6, 2023 Blog Media and Entertainment 5 ways to help gamers stay in the game by giving them control
March 28, 2023 Service Trust and Safety Be proactive in protection with our trust and safety solutions.
March 28, 2023 Service Learning and Knowledge Transform the way your employees learn. Our award-winning solutions empower your employees to deliver amazing CX.
March 21, 2023 Case Study Public Sector and Government Surge support: A public sector contact center goes live fast when disaster strikes Ongoing state of readiness enables 600 U.S.-based associates to mobilize in work-from-home setup, handling 287K calls
