May 26, 2023 Client Story Fortune 100 firm adopts culture of compliance with customer support ramp-up Training and coaching accelerate speed to proficiency while maintaining KPIs Financial Services and Insurance
May 15, 2023 Client Story Wellness company conquers seasonal surge, cuts backlog with TTEC Our associates ramped quickly to offer omnichannel support when it mattered most Healthcare
May 11, 2023 Blog 4 ways a cloud-based contact center can help your gaming brand Media and Entertainment
May 9, 2023 Tips and Takeaways Gaming CX Optimized: The real end game Keep players in the game with co-op customer support Media and Entertainment
April 25, 2023 Video Proactive Solutions Front-line employees and specialists to support your customers every day. Identify and solve problems. Shape your customer journeys. Create results.
April 11, 2023 Glossary Term Associate Assist TTEC's AI-enabled solution for associates that uses speech analytics, historical data, and workflow triggers to automatically serve up next best actions and knowledge base information in real time while they help customers.
April 10, 2023 Client Story Back-office streamlining speeds up retailer’s hiring process By deflecting email inquiries, TTEC cut resolution time by 40% Retail and eCommerce
April 10, 2023 Strategy Guide Ease nervous banking customers with rock-solid customer support 3 CX best practices to optimize contact center operations amidst uncertainty and change Financial Services and Insurance
April 7, 2023 Customer Strategist Industry Insights A 4-step guide to federal government CX improvements How to meet PMA mandates and improve customer satisfaction across agencies Public Sector and Government
