March 1, 2023 Customer Strategist In Depth How to approach voice channel optimization in a digital-first world Opportunities abound to embrace, evolve, and enhance the voice channel and brighten CX
February 24, 2023 Customer Strategist Perspectives Changing the CX game: TTEC celebrates 40 years of innovation around customers
February 24, 2023 Customer Strategist Proof Points It’s time to embrace wage increases and efficiencies (your customers will thank you for it) A living wage is the new CX differentiator
February 21, 2023 Client Story Robust CX strategy enables healthcare company to roadmap for growth Data is the linchpin of triumphs in customer experience, smart staffing, innovative technology, and operational savings Healthcare Payers
February 13, 2023 Blog 3 trust and safety pitfalls that can spell ‘game over’ for your brand Media and Entertainment
February 8, 2023 Customer Strategist The Evolution of E-Commerce Bernard Luthi of online shopping giant Rakuten shares how his firm draws on digital consumer insights to personalize the customer experience and strengthen business outcomes. Retail Banking
February 6, 2023 Blog Level-up your player experience by understanding gamers’ motivations Media and Entertainment
January 25, 2023 Blog Travel CX trends: Put the info travelers need at their fingertips (and fast!) Travel and Hospitality
January 19, 2023 Client Story Expert back-office support helps recover 40K+ defrauded accounts TTEC associates tackled an online marketplace’s fraud problem, saving the company $16M Travel and Hospitality
January 19, 2023 Strategy Guide Raise your voice for customer success Optimize the voice CX channel in a digital-first world
January 6, 2023 Video Prepare your customer service now for peak travel season Travel and Hospitality
