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  • Group of people smiling and cheering in an office
    August 28, 2025 Blog

    Humanity First: Everyone belongs, every voice matters

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    August 8, 2025 Blog High Tech

    Returns don’t have to be painful: 3 RMA fixes that work

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  • Employees collaborating around a laptop
    July 30, 2025 Case Study Financial Services and Insurance

    Phased, custom training helps benefits company scale performance, hit quality targets

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  • A circus performer
    July 29, 2025 Case Study Media and Entertainment

    Cirque du Soleil offers ringside seat to superior CX with Work At Home model

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  • A happy woman
    July 22, 2025 Case Study Financial Services and Insurance

    DailyPay outperforms CSAT as it expands service offering

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  • Photo of a Holiday Inn Club Vacations property
    July 10, 2025 Customer Strategist Profile Travel and Hospitality

    Turning every stay into a five-star story

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  • Close-up of a computer screen filled with charts and graphs
    July 9, 2025 Customer Strategist Perspectives

    Transform sales coaching into a strategic growth lever with AI

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  • A healthcare professional on a video call
    June 25, 2025 Case Study Healthcare

    Coaching efficacy rockets 94% with AI people empowerment platform

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  • Closeup of a woman's hand checking the price tag on a shirt in a store
    June 24, 2025 Blog Retail and eCommerce

    CX is retailers’ secret weapon in an uncertain economy

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  • Is empathy overrated
    June 10, 2025 Trends Report

    Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age

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