March 21, 2023 Client Story Surge support: A public sector contact center goes live fast when disaster strikes Ongoing state of readiness enables 600 U.S.-based associates to mobilize in work-from-home setup, handling 287K calls Public Sector and Government
March 10, 2023 Datasheet Unlock customer value by acting on true intent in the retail industry A competitive advantage for retail Retail and eCommerce
February 24, 2023 Customer Strategist C-Suite Strategies Fun, fans, and customer focus disrupt luxury retail Hammitt ‘Chief Cheerleader’ Tony Drockton uses amazing personal experiences to fuel growth Retail and eCommerce
February 6, 2023 Blog Level-up your player experience by understanding gamers’ motivations Media and Entertainment
February 1, 2023 Client Story Training makeover revives associate engagement and improves AHT A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores Healthcare
January 31, 2023 Client Story Policy annotation flags issues easier 6M user-generated content posts reviewed Travel and Hospitality
January 30, 2023 Customer Strategist Customer Experience Innovation: Then and Now How has customer experience evolved since 2010?
January 25, 2023 Blog Travel CX trends: Put the info travelers need at their fingertips (and fast!) Travel and Hospitality
