January 4, 2023 Blog High-tech CX trends for 2023: Empower your customers and employees through automation High Tech
January 3, 2023 Client Story New hire training catapults NPS at healthcare company Scores surge 164% with an approach that proves to associates they hold power to make positive impact Healthcare
December 14, 2022 Client Story Media company slashes training time while elevating NPS Redesigned curriculum boosts quality scores and reduces average handle times Media and Entertainment
December 9, 2022 Trends Report Top 3 trends for elevating CX with automation in 2023 Harness the full potential of AI and other tools to deliver next-level experiences
December 7, 2022 Client Story GE Healthcare cuts associate training time by 38% The company saw quality scores rise and error rates fall after streamlining its new-hire training Healthcare Payers
November 30, 2022 Trends Report CEI market study on customer intelligence and analytics, featuring TTEC
November 28, 2022 Blog Stay ahead of Medicaid redetermination-related volume surges with a strong member activation or outreach strategy Healthcare Payers
November 9, 2022 Trends Report CX Trends for 2023 10 predictions shaping the evolution of customer and employee experience
October 24, 2022 Blog Data offers glimpses into the future that can help restaurants today Retail and eCommerce
