AI-Enhanced Services Resources | TTEC

September 27, 2021 Case Study Communications

RealSkill shrinks contact center attrition

TTEC helped a telecommunications firm overhaul its training curriculum with an AI-enhanced, demand-based curriculum that kept new hires engaged and quickly honed their skills
September 7, 2021 Podcast

From spreadsheets to AI: A look at the future (and past) of customer service
September 3, 2021 Video Financial Services and Insurance

Effortless Banking Experience
August 25, 2021 Blog Retail Banking

Banking reimagined: How Citizens Bank plans to stay ahead in a digital landscape
August 19, 2021 Blog

We empowered contact center agents to proactively improve CX. Here’s how it’s going.
August 18, 2021 Tips and Takeaways

5 ways to increase customer satisfaction using IVR
August 17, 2021 Blog

Successful employee experience strategies get these 3 things right
August 12, 2021 Blog

BPA vs. RPA vs. RDA, Oh My! Here are the Differences and Similarities
August 2, 2021 Blog

Back office vs. front office: boost productivity between both offices
July 20, 2021 Case Study Communications

Proactive automation solution yields $8M in accelerated debt collection

Telco seizes efficiency with a focus on improving the debt collection process
July 19, 2021 Blog

Customer retention vs. customer churn: should I stay or should I go?
July 19, 2021 Blog Retail and eCommerce

Your guide to the holiday season: 3 tips for retailers