November 17, 2021 Blog 2021 Black Friday guide: 5 CX strategies for retailers this holiday season Retail and eCommerce
November 9, 2021 Client Story Driving better CX through improved employee training TTEC revamped associate training at a luxury automotive manufacturer to significantly reduce escalated and transferred calls Automotive
November 9, 2021 Client Story Strategic knowledgebase optimization leads to better CX and EX A major healthcare company purged its siloed and outdated knowledgebase, reducing unused articles by more than 90% and helping associates deliver better experiences faster Healthcare
October 1, 2021 Client Story Agile and rapid support clears massive backlog When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources Car Rental
September 29, 2021 Datasheet Fly high with effortless Travel and Hospitality experiences Enabling the highest customer satisfaction at the lowest overall cost Travel and Hospitality
September 27, 2021 Client Story RealSkill shrinks contact center attrition TTEC helped a telecommunications firm overhaul its training curriculum with an AI-enhanced, demand-based curriculum that kept new hires engaged and quickly honed their skills Communications
September 7, 2021 Podcast From spreadsheets to AI: A look at the future (and past) of customer service
August 25, 2021 Blog Banking reimagined: How Citizens Bank plans to stay ahead in a digital landscape Retail Banking
