December 3, 2021 Customer Strategist It’s time to use the full power of text analytics How to use next-gen contact center insight for a digital age.
November 18, 2021 Case Study Communications RealSkill Bot closes learning gap, accelerates performance TTEC helped a major telecommunications firm upgrade and enhance an underperforming training course with artificial intelligence, significantly improving learning effectiveness and efficiency
November 17, 2021 Blog Retail and eCommerce 2021 Black Friday guide: 5 CX strategies for retailers this holiday season
November 9, 2021 Case Study Automotive Driving better CX through improved employee training TTEC revamped associate training at a luxury automotive manufacturer to significantly reduce escalated and transferred calls
November 9, 2021 Case Study Healthcare Strategic knowledgebase optimization leads to better CX and EX A major healthcare company purged its siloed and outdated knowledgebase, reducing unused articles by more than 90% and helping associates deliver better experiences faster
October 1, 2021 Case Study Car Rental Agile and rapid support clears massive backlog When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources
September 29, 2021 Datasheet Travel and Hospitality Fly high with effortless Travel and Hospitality experiences Enabling the highest customer satisfaction at the lowest overall cost
