December 14, 2022 Client Story Media company slashes training time while elevating NPS Redesigned curriculum boosts quality scores and reduces average handle times Media and Entertainment
December 9, 2022 Trends Report Top 3 trends for elevating CX with automation in 2023 Harness the full potential of AI and other tools to deliver next-level experiences
December 7, 2022 Client Story GE Healthcare cuts associate training time by 38% The company saw quality scores rise and error rates fall after streamlining its new-hire training Healthcare Payers
November 30, 2022 Trends Report CEI market study on customer intelligence and analytics, featuring TTEC
November 28, 2022 Blog Stay ahead of Medicaid redetermination-related volume surges with a strong member activation or outreach strategy Healthcare Payers
November 9, 2022 Trends Report CX Trends for 2023 10 predictions shaping the evolution of customer and employee experience
October 24, 2022 Blog Data offers glimpses into the future that can help restaurants today Retail and eCommerce
October 18, 2022 Customer Strategist In Depth High-tech goes all-in on contact center cloud Why tech innovators are embracing what’s considered to be an old-school industry
October 11, 2022 Customer Strategist Industry Insights 3 ways to improve financial services CX in 2023 Look inward to find strength in an uncertain future Financial Services and Insurance
