July 8, 2021 Blog Retail and eCommerce Here’s how retailers are shifting from surviving to thriving in a new normal
July 6, 2021 Case Study Healthcare Healthcare firm eliminates inefficiency for superior CX and savings TTEC helped a nationwide home infusion provider turn an underperforming business unit around by overhauling key areas in reporting, data analytics, organizational design, and more
June 30, 2021 Datasheet Retail and eCommerce Master the effortless retail experience Enabling the highest customer satisfaction at the lowest overall cost
June 24, 2021 Case Study Healthcare One-stop-shop knowledgebase quickly improves call quality TTEC helped Welltok reduce associate frustration and improve the member experience by reprioritizing content
June 15, 2021 Case Study Healthcare Providers Prescribing digital transformation solutions TTEC guided a major cancer research and treatment organization in developing a plan for cost-effectively streamlining communications and improving the patient experience
June 14, 2021 Case Study Retail and eCommerce Deliveroo smashes language barriers with real-time translator The delivery company gained a powerful contact center platform that supports numerous capabilities such as live chat with built-in automatic two-way translation using Amazon Connect and Amazon Translate
June 11, 2021 Blog Healthcare 3 Ways to Incorporate Wellness into Content Moderation for a Healthy Workforce
May 26, 2021 Case Study Healthcare Providers Back office support from India exceeds quality targets TTEC partnered with a healthcare service provider to expand its operational footprint in India, increasing efficiency in provider data management and exceeding service standards
May 21, 2021 Blog Public Sector and Government How to Reinvent the Citizen Experience: Turn COVID-19 Quick Fixes into Real Change
