June 25, 2025 Case Study Healthcare Coaching efficacy rockets 94% with AI people empowerment platform A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS
June 17, 2025 Datasheet TTEC Perform Eliminate guesswork in associate coaching with data-backed decision making
June 10, 2025 Trends Report Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age How much empathy do you really need? And what role should AI play?
June 8, 2025 Case Study Healthcare Robust email automation cuts AHT 10% for Blue Cross and Blue Shield of Minnesota Standardized templates improve accuracy and efficiency to give telesales team a leg up to close sales
June 5, 2025 Blog Financial Services and Insurance How insurance firms can keep customers close in tumultuous times
