July 27, 2026 Blog Speed healthcare reimbursement, ease administrative burden via AI, automation Healthcare
July 27, 2026 Podcast New from the CSJ Get ready for the EU AI Act’s August updates Most CX leaders think they know where AI lives in their contact center. They're wrong.
July 9, 2026 Client Story When every month has a rush hour, you need a CX partner that’s flex Dynamic scheduling and full training ownership helped teams exceed quality, CSAT, and SLA targets Financial Technology
July 9, 2026 Client Story Faster AHT. Happier members. CX built for surge Dynamic workforce management and real-time automation helped a health exchange exceed efficiency, CSAT goals Public Sector and Government
July 1, 2026 Podcast Meet Claire, an AI agent who won a customer service award "She" handles 1,500 calls a day and never gets tired. Medical Devices
June 28, 2026 Client Story Human expertise meets AI for faster insurance claims processing Insurtech clears mounting backlog of claims and invoices Financial Services and Insurance
June 25, 2026 Client Story AI-powered coaching supports 59% AHT reduction in just three months Smarter coaching with TTEC Perform drove quick gains in travel customer support Travel and Hospitality
June 15, 2026 Client Story Intelligent IVR breaks performance records: 90% SLA and 95% CSAT Healthcare marketplace meets — or exceeds — all operational performance metrics during crucial peak season Public Sector and Government
