AI-Enhanced Services Resources

Coaching efficacy rockets 94% with AI people empowerment platform

A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS

CX is retailers’ secret weapon in an uncertain economy

The interpretation gap: Why good CX fails on accessibility

TTEC Insights

Turn every conversation into impact

TTEC Perform

Eliminate guesswork in associate coaching with data-backed decision making

TTEC ADDI

Speak every customer’s language – instantly

How do you manage empathy in the contact center?

Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age

How much empathy do you really need? And what role should AI play?

Leading Food Delivery Service Expects $12M Annual Cost-Savings with Generative AI

TTEC Digital’s AI/ML-enabled solution improves accuracy and brings self-service to rapidly-growing organization

Robust email automation cuts AHT 10% for Blue Cross and Blue Shield of Minnesota

Standardized templates improve accuracy and efficiency to give telesales team a leg up to close sales

How insurance firms can keep customers close in tumultuous times

TTEC ADDI

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