May 14, 2026 Customer Strategist Industry Insights Retail enters its a-commerce era Retail experts and leading brands share the state of AI shopping Retail and eCommerce
May 14, 2026 Customer Strategist Cover Story Ways to win in the What-have-you-done-for-me lately economy Brands walk a tightrope as customer expectations surge
May 14, 2026 Customer Strategist Cover Story The state of CX: A new era needs new rules 7 shifts every brand must make to survive the CX evolution
May 14, 2026 Customer Strategist Perspectives The rise of the universal associate: AI is reshaping frontline customer service jobs
May 14, 2026 Customer Strategist Perspectives Turn data chaos into a CX control room Harness a modern data estate for a competitive edge
May 13, 2026 Client Story Roundup Blending AI tools with expert coaching supercharges CX and drives sales Upskilling healthcare advocates helps them shine in the moments that matter to build enduring trust Healthcare
April 28, 2026 Client Story ROI of readiness: How a curriculum audit paves way to improved sales Payer capitalizes on training strengths, shores up weak spots, leverages AI to drive revenue in two lines of business Healthcare
April 28, 2026 Datasheet Global travelers, one voice Make every associate instantly multilingual with TTEC ADDI Travel and Hospitality
April 22, 2026 Customer Strategist New from the CSJ How to overcome legacy tech debt and AI integration traps
