April 17, 2023 Client Story People power AI for speedier insurance claims processing Insurtech company saves $1M in labor costs, eliminates backlog of claims and invoices Financial Services and Insurance
April 10, 2023 Strategy Guide Ease nervous banking customers with rock-solid customer support 3 CX best practices to optimize contact center operations amidst uncertainty and change Financial Services and Insurance
April 6, 2023 Blog 5 ways to help gamers stay in the game by giving them control Media and Entertainment
April 4, 2023 Tips and Takeaways Achieve smarter AI with better data annotation And learn why data annotation is a CX differentiator
April 4, 2023 Blog Every retailer can offer personalized CX that feels high-end (here's how) Retail and eCommerce
March 31, 2023 Client Story 98% model accuracy through annotation We built a better algorithm to help categorize products Retail and eCommerce
March 31, 2023 Client Story Annotation reduces process time from 7 minutes to 1 We worked with our client to add a human judgment element to this process, with each review taking fewer than 60 seconds, rather than 7 minutes Travel and Hospitality
March 21, 2023 Client Story Surge support: A public sector contact center goes live fast when disaster strikes Ongoing state of readiness enables 600 U.S.-based associates to mobilize in work-from-home setup, handling 287K calls Public Sector and Government
