February 24, 2023 Customer Strategist C-Suite Strategies Retail and eCommerce Fun, fans, and customer focus disrupt luxury retail Hammitt ‘Chief Cheerleader’ Tony Drockton uses amazing personal experiences to fuel growth
February 6, 2023 Blog Media and Entertainment Level-up your player experience by understanding gamers’ motivations
February 1, 2023 Case Study Healthcare Training makeover revives associate engagement and improves AHT A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores
January 31, 2023 Case Study Travel and Hospitality Policy annotation flags issues easier 6M user-generated content posts reviewed
January 30, 2023 Customer Strategist Customer Experience Innovation: Then and Now How has customer experience evolved since 2010?
January 25, 2023 Blog Travel and Hospitality Travel CX trends: Put the info travelers need at their fingertips (and fast!)
January 19, 2023 Datasheet Voice Channel Assessment Data Sheet Optimize the voice channel in a digital-first world
January 19, 2023 Case Study Travel and Hospitality Expert back-office support helps recover 40K+ defrauded accounts TTEC associates tackled an online marketplace’s fraud problem, saving the company $16M
January 4, 2023 Blog High Tech High-tech CX trends for 2023: Empower your customers and employees through automation
January 3, 2023 Case Study Healthcare New hire training catapults NPS at healthcare company Scores surge 164% with an approach that proves to associates they hold power to make positive impact
December 14, 2022 Case Study Media and Entertainment Media company slashes training time while elevating NPS Redesigned curriculum boosts quality scores and reduces average handle times
