×

Glossary

Knowledge Base

TTEC | Glossary | Knowledge Base

What is a Knowledge Base?

A Knowledge Base is a type of database used to store, share, and manage sets of information employees need to be successful on the job.

An organized, integrated knowledge base is crucial to ensuring agents can get the information they need quickly to solve a customer's problem effectively.  

TTEC's knowledge management systems and solutions enable employees to consume, collaborate, and disperse corporate and employee knowledge at anytime, and virtually anywhere.

Additional TTEC Resources