June 13, 2023 Glossary Term Intelligent Automation Intelligent Automation is often a proactive part of an organization’s digital transformation.
June 13, 2023 Glossary Term Fraud Analytics Fraud analytics is a multidisciplinary field that is utilizes data sciences to better understand and act on instances of fraudulent activity.
June 12, 2023 Glossary Term CX Consulting CX Consulting consists of professional services that assist brands in developing strategies, operations, and technologies that align business decisions with ideal customer experiences.
June 12, 2023 Glossary Term Customer Service Automation Customer Service Automation (CSA) refers to any process and/or and technology that assists with reducing human error, eliminating repetitive inefficiencies, and increasing capacity at bottlenecks.
June 12, 2023 Customer Strategist In Depth How are brands using AI to improve customer experience? Technology is helping meet customer expectations better and faster
June 12, 2023 Customer Strategist Perspectives Navigate travel’s peak season by focusing on CX Improved customer journeys lead to better travel experiences Travel and Hospitality
June 9, 2023 Glossary Term Customer Intelligence Customer Intelligence (CI) is information pulled from both internal and external sources of customer data.
June 9, 2023 Glossary Term Customer Assist Customer Assist is TTEC's customer-facing intelligent virtual assistant (IVA) chat solution that provides 24/7 service, directly handles customer queries, and escalates to an associate as needed.
June 9, 2023 Glossary Term Customer Analytics Customer Analytics is the analysis of multiple customer-related data sources to identify customer trends, interaction opportunities, and to serve as a source for modeling.
June 9, 2023 Glossary Term Conversational AI Conversational AI is the set of technologies that enable computers to simulate real conversations including chatbots, speech-based assistants, and voice bots.
June 9, 2023 Glossary Term Contact Center Applications (CXA) Contact Center Applications (CXA) is another term for Contact Center Software.
June 9, 2023 Glossary Term Contact Center Analytics Contact Center Analytics are the analysis of standard contact center metrics to identify trends, impacts, causes and results.
